What happens if my mobile device prompts me and I am not trying to log into a UT Dallas system protected by NetIDplus?.Duo's self-enrollment process makes it easy to register your device and install the mobile app.If you do not have a backup device set up and forgot your primary Duo device, you may contact OIT Help Desk at for assistance in resetting your Duo account to a device you have available. You can do this by triggering a Duo prompt and clicking on “add a new device” on the left side of the prompt. We recommend setting up a backup device to prevent this from becoming a problem.What do I do if I forget my Duo device?.is guaranteed to offer the option if you are having trouble locating a prompt that works. Please beware that a few (very few) Duo prompts across UTD do not offer the option to add new device. For a step-by-step tutorial, you may visit. All you need to do is trigger a Duo prompt and click on “add a new device” on the left side of the prompt. Setting up a backup or secondary device has never been easier.Please see the image below to learn more about this process. If you have previously set your account to Automatically Push or Call you, you will need to cancel the automatic action before you can choose the "Remember me for 30 Days" option. You must renew this feature every 30 days to ensure that you are still properly protected in our NetIDplus system. This setting is available on most of our protected applications and must be selected on each application you wish to login to without requiring a second factor. This feature will ensure that if you are using the same browser on the same device, such as a laptop or desktop computer, you will be able to login without being required to use a second factor. If you would like to avoid being continuously prompted by Duo on a particular application, you can select the "Remember me for 30 Days" option when you are at the Duo Authentication prompt.How do I remember my device for 30 days?.The following device types are supported by NetIDplus:.Questions about how it works? No problem! Email the Information Security Office at and we walk you through any question you may have. Congratulations, you are securely logged in! Use your phone or security key to verify your identity. Enjoy better security without disruption in three easy steps: Once you have enrolled in NetIDplus, you are ready to go.NetIDplus will soon be expanding to cover Box, Office365, and additional services within Galaxy. NetIDplus protects and is required to access several applications, including VPN and portions of Galaxy. This second factor of authentication is separate and independent from your NetID and password -Duo never sees your password. With Duo, you'll be alerted right away if someone is trying to log in as you. NetIDplus adds a second layer of security, keeping your NetID account secure even if your password is compromised. They can often be stolen, guessed, or hacked -you might not even know someone is accessing your NetID account.
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